Your experience matters — and your feedback changes things.
Every piece of feedback — positive, negative, or somewhere in between — enters our quality management system the same day it arrives. This process is required under NDIS Practice Standards, Outcome 2.3 — Quality Management. It is audited.
Logged the same day
Entered in our Continuous Improvement Register with a date, a category, and your anonymised description.
Reviewed at our monthly quality meeting
Reviewed alongside all other feedback received that month.
Two possible outcomes:
Corrective action raised
An action is created, assigned to a responsible person, and given a due date.
Decision documented instead
If no action is needed, the decision and reason are recorded. Nothing is left unexamined.
Patterns analysed quarterly
Patterns across all feedback are analysed and reported to our leadership team.
For the full policy, see our Continuous improvement policy.