Daily Personal Care

Personal care support can include assistance with showering or bathing, hair washing and drying, oral hygiene including teeth brushing and denture care, shaving and skin care, dressing and undressing, applying prescribed creams or compression garments, toileting and continence management, positioning and transfers where relevant, and grooming tasks such as nail care and hair styling.

The specific supports you receive are determined by your NDIS plan and your individual support plan — not by a fixed menu. If a task is part of your daily routine and relates to your personal hygiene or presentation, we will discuss whether we can support it.

Personal care is delivered in your home at times that suit your routine — not ours. Your support schedule is built around when you need support, not when it is convenient for us to provide it. Morning routines, evening routines, or support at other times of day are all available depending on your plan.

Your worker will always knock and wait before entering any room. They will explain what they are going to do before doing it and ask your permission. You can change your mind at any point. Personal care is delivered at your pace — there is no rushing.

If you have a preference for the gender of your support worker, a preference for a worker who speaks your language, or any other preference that affects how personal care is delivered, tell us during your intake assessment and we will do everything we can to accommodate it.

Personal care involves intimate physical assistance. We treat the trust that places in us with the seriousness it deserves.

Every support worker who delivers personal care has completed training in dignity, consent, and person-centred practice before their first shift. They understand that personal care is done with you, not to you. They understand that your body belongs to you and that your comfort and consent govern every interaction.

If at any point you feel your dignity has not been respected during personal care — whether by a specific worker or because of how a support was delivered — you have the right to make a complaint and to request a different worker immediately.

If your morning or evening routine includes medication, your support worker can prompt you to take it and assist with opening packaging where this is included in your plan. Administration of medication — for example, applying prescribed skin creams, managing a medication blister pack, or more complex medication tasks — requires specific training and an individual medication management plan. If you need this level of support, discuss it with us during your intake assessment.