A clean, safe, comfortable home — maintained to your standard, not ours.
Domestic assistance covers the household tasks that keep your home clean, safe, and functional. For many participants, the inability to manage these tasks independently — not through lack of will but because of the impact of disability — affects their health, their comfort, and their sense of home. We deliver domestic assistance in a way that supports your independence rather than replacing it.
Domestic assistance can include vacuuming and mopping floors, cleaning bathrooms and toilets, cleaning kitchens including benchtops, sinks, and appliances, dusting and tidying living areas, washing, drying, folding, and putting away laundry, changing and laundering bed linen, taking out rubbish and recycling, and general home organisation.
Domestic assistance is focused on the areas of your home you use regularly and on tasks that are directly related to your health, safety, and daily functioning. It does not include gardening, external property maintenance, or tasks that would typically be performed by a tradesperson.
We clean your home to your standard — not to a generic checklist. Some participants want a specific brand of cleaning product used. Some have particular ways they like their laundry folded or their kitchen organised. Some have cultural practices around the home that affect how certain tasks are performed — for example, specific areas of the home that require particular care, or shoes not being worn inside.
All of these preferences are recorded in your support plan and communicated to your worker. Your home is your space. We are guests in it.
Domestic assistance is support with tasks you cannot do independently because of your disability — it is not a cleaning service that replaces tasks you can and want to do yourself. If you can and want to fold your own laundry but cannot carry the basket, we carry the basket. If you enjoy washing dishes but cannot mop the floor, we mop the floor.
Your support plan identifies which tasks require support and at what level. As your independence changes — in either direction — we adjust the support accordingly. The goal is always the level of support that enables you to live as you choose, not the maximum support we can provide.
During domestic assistance visits, support workers are trained to notice and report any home safety concerns — a loose handrail, a trip hazard, a faulty appliance, or any change in the home environment that could affect your safety. These observations are recorded in the shift note and reported to the coordinator. We do not fix safety hazards without your knowledge and consent — we report them to you and, where relevant, to your support coordinator so that the right response can be arranged.
Respectful, person-centred assistance with bathing, showering, dressing, grooming, and personal hygiene. We support your independence by helping only where you need it, at the level you choose.
Learn moreSupport with planning, preparing, and eating nutritious meals that reflect your cultural preferences and dietary needs. Includes grocery assistance and kitchen safety support.
Learn moreTrained support workers assist with medication prompting and, where qualified, medication administration. All medication support follows an individual medication management plan developed with your healthcare team.
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