Grounded in the NDIS Practice Standards and Quality Indicators (v4, November 2021) and the NDIS Code of Conduct.
These rights are guaranteed under the NDIS Practice Standards and Quality Indicators. No provider can take them away. We are committed to upholding every one of them.
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As an NDIS participant receiving supports from us, you have rights that are protected by law. This page explains each of those rights in plain language. If you feel any of these rights have not been respected, you can make a complaint to us or directly to the NDIS Quality and Safeguards Commission — without our involvement.
You have the right to be treated with dignity and respect at all times. This means your support workers speak to you respectfully, maintain your privacy during personal care, and never make you feel ashamed or embarrassed about needing support.
You have the right to make decisions about your own life and your own supports — including decisions others might disagree with. We will give you the information you need to make informed choices, and we will respect the decisions you make. If you need support to make a decision, we will help you in the way that works best for you.
You have the right to try new things and take reasonable risks as part of living your life. A provider cannot refuse to support you in something simply because it carries some risk. We will work with you to understand the risks, put sensible safeguards in place if needed, and support your choice.
Your personal information belongs to you. We collect only what we need to deliver your supports. We store it securely, we do not share it without your consent except where required by law, and you can ask to see or correct your records at any time.
You have the right to receive supports that respect your cultural background, language, religion, and personal values. This includes the right to request a support worker who shares your language or cultural background where possible, and to have your dietary and religious practices respected in your home.
You have the right to make a complaint about any aspect of your supports — and making a complaint will never affect the quality of care you receive. You can complain to us directly, or you can go straight to the NDIS Quality and Safeguards Commission without telling us first. You can also make a complaint anonymously.
You have the right to have a person of your choice support you in any interaction with us — including meetings, plan reviews, and complaint processes. This person is called an advocate. They can be a family member, a friend, or an independent disability advocate. You do not need our permission to bring an advocate.
You can choose to stop receiving supports from us at any time. Your service agreement sets out the notice period — usually five business days. When you leave, we will provide all your personal documentation and support a smooth handover to your new provider so there is no gap in your care.
If you feel any of these rights have been breached, you have options. You can speak to us directly, make a formal complaint through our complaints process, or contact the NDIS Commission independently.
Make a complaintThe NDIS Quality and Safeguards Commission is an independent government body. You can contact them at any time without our involvement.
TTY: 133 677
If you would like independent support to understand your rights or navigate a concern, a disability advocate can help — for free. Advocacy services are independent of providers and work only for you.